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Our Terms and Conditions

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BOOKINGS

Bookings: Bookings and subsequent contracts shall be interpreted according to the laws and regulations of the United Republic of Tanzania.

DEPOSIT & PAYMENT

A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client. The final balance payment of the tour booked is required to be paid not later than 28 days before the tour starts. If the full amount is not paid at least 28 days before the departure, the Company reserves the right to treat the booking as canceled and the deposit shall be forfeited. Clients booking within 28 days of tour departure are required to pay the full amount immediately to secure the reservation. All bank charges are to be settled by the client. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.

CANCELLATIONS

Cancellations must be communicated right to the office that confirmed the reservation. If a booking is canceled the client is subject to a cancellation fee as follows:-

  • Cancellation received 35 days or more before the tour starts: No Cancellation Fees will be charged
  • Cancellation received 11 – 34 days before the tour starts: 30% Cancellation Fee will be charged
  • Cancellation received 3 – 10 days before the tour starts: 50% Cancellation Fee will be charged
  • Cancellation received within 48hrs before the tours start: 100% Cancellation Fee will be charged

PASSPORTS, VISAS, AND OTHER RAVEL PAPERS

It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, and any other documentation required are all for the countries to be visited. The Company cannot be held liable for any consequences, damages, or claims if the client does not attend correctly to the client’s documentation and related matters before the commencement of the tour.

BAGGAGE

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising. Clients are entitled to one bag of not more than 15 -20kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our tours and some “bush” flights other baggage regulations may apply.

RISK

The client accepts that all tours are adventurous and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life, or property damage, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns, and servants harmless from any such claim. The client accepts full responsibility for all risks involved.

AUTHORITY ON TOUR

The decisions of the Company’s guide/driver on tour shall at all times be final and binding. Clients must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.

PRICE CHANGES

All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be changing tax regulations. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases to the client.

THANK YOU

For any questions, clarifications, or suggestions. Kindly do not hesitate to get in touch with us. We will reply to your mail as soon as possible.